Cancellation Policy

As a small business a cancellation and DNA policy is essential to allow services to continue and to ensure cancelled appointment slots can be allocated to those on the waiting list.

Cancellations 48 hours before the appointment time will be refunded or the appointment time can be rescheduled if one is available .

Cancellations between 48 and 24 hours will incur a 50% cancellation fee. We can offer you a virtual 15 minute appointment during your scheduled time to discuss progress and advice regarding progressions.

Cancellations 24 hours before appointment time will not be refunded. We can offer you a virtual 15 minute appointment during your scheduled time to discuss progress and advice regarding progressions.

If for any reason I cancel an appointment for example illness the cost of the appointment will be fully refunded or, if you wish, rescheduled.